Refund Policy

Refund Policy

Because our products are digital subscriptions, this Refund Policy explains when a refund may be requested and how refund requests are reviewed. Please read this policy carefully before purchasing.

1. Seven-Day Refund Period

Eligible refund requests must be submitted within seven (7) calendar days of the original purchase date.

After the seven-day period has passed, purchases are generally non-refundable, except where a refund or other remedy is required by applicable law.

Submitting a request within seven days does not automatically guarantee a refund. Requests are reviewed according to the conditions in this policy and any mandatory consumer rights that apply.

2. Digital Products and Subscription Access

Our products are delivered electronically. Once your subscription details have been provided or access has been activated, the product may be considered delivered even though no physical item is shipped.

If you experience a problem with delivery, activation, or access, please contact our support team so that we can investigate and, where appropriate, help resolve the issue.

3. How to Request a Refund

To request a refund, contact us within seven calendar days of your purchase using one of the following methods:

• Email: snowmenta@gmail.com
• WhatsApp: Contact us on WhatsApp

Please include your order number, the email address used for your purchase, the purchase date, and a clear explanation of the issue. We may request additional information to verify your order and assess your request.

4. Review and Resolution

We will review your request and may ask you to cooperate with reasonable troubleshooting steps if the issue concerns delivery, activation, or technical access.

If a refund is approved, it will generally be issued through the original payment method where possible. The time it takes for the funds to appear may depend on your payment provider or financial institution.

5. Requests After Seven Days

Refund requests submitted more than seven calendar days after the original purchase date are generally not accepted. This restriction does not apply where a refund or other remedy is required under applicable law.

6. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same order or were charged an incorrect amount, contact us as soon as possible. We will review the transaction and correct verified billing errors where appropriate.

7. Consumer Rights

This policy does not exclude or limit any statutory rights that cannot legally be excluded or limited. Depending on your location, special rules may apply to digital content and digital services, including requirements relating to consent, delivery, conformity, cancellation, or refunds.

8. Contact Us

For questions about this Refund Policy or to submit a request, contact:

Email: snowmenta@gmail.com

WhatsApp: Contact us on WhatsApp

Last updated: October 13, 2026